NYU Skin Studio Terms and Conditions

Before You Book

Hey, beauty!

Before your first appointment, we’ll need a few quick details to keep your treatment safe and personalised. Please bring one form of valid photo ID (e.g., passport, driving licence, residency card) for verification.

We value your privacy — everything is 100% confidential. No unnecessary questions, no judgment — just what we need to help your skin thrive.

Allergies, Sensitivities & Treatment Consent

Your safety is our priority. NYU Skin Studio is a primarily women-only studio committed to tailored skin support for every skin tone and story.

Please inform us of any known allergies, sensitivities, or past reactions to skincare ingredients, including essential oils, fragrances, exfoliants, or active ingredients (e.g., AHA, BHA, retinol, or vitamin C). If you're unsure, we recommend a patch test at least 24 hours before your treatment.

For advanced treatments (e.g., chemical peels, dermaplaning, nano- or microneedling):

  • Minor skin reactions, such as temporary redness, sensitivity, or skin purging, may occur and typically resolve within 3–7 days.

  • Tiny nicks or pinpoint bleeding can happen during dermaplaning or needling.

  • If you've recently waxed, please wait 5–7 days before booking a needling treatment.

Contraindications include:

  • Active acne or infections

  • Open wounds

  • Severe eczema, psoriasis, or uncontrolled rosacea

  • Pregnancy (microneedling only)

  • Use of retinoids or isotretinoin

By booking with us, you:

  • Confirm all details are complete and accurate

  • Consent to the use of any advanced techniques discussed

  • Acknowledge that results vary based on skin type, lifestyle, and age

  • Understand that NYU Skin Studio is not a medical provider and does not offer medical services or advice

Cancellations, Payments & Refunds

  • No monetary refunds. All returns are provided as studio credit or gift note only.

  • 48+ hours’ notice is required to reschedule or transfer an appointment.

  • Refunds are only offered if NYU Skin Studio cancels due to contraindications or internal issues.

  • All deposits are non-refundable. If we offer you the chance to reschedule due to an internal error and you agree, the deposit becomes non-refundable again.

  • Remaining payments must be made on the day of treatment via debit/credit card, contactless, or payment link. No cash accepted.

We reserve the right to adjust the time, ingredients, pricing, or product selection in your treatment at any point before full payment is completed.

Behaviour Policy & Studio Conduct

We’re a space rooted in good vibes, safety, and professionalism. Any form of mistreatment or abuse of staff will result in cancellation, permanent banning, no refund, and potential prosecution.

Policy on Male Clients

We are a women-only studio, but we may accommodate male clients via referral or on a case-by-case basis, ensuring comfort and safety. We do not accept walk-in or random bookings from men. If you are unsure, please get in touch with us before booking.

Punctuality & Waiting

Out of respect for your time and ours, we cannot always accommodate late arrivals or allow waiting inside the studio for extended periods. In some cases, we may make exceptions, but this is not guaranteed. Please plan accordingly.

Compensation Policy

Due to the nature of skincare treatments and the individual response of each client, no refunds are given after a treatment is completed. In exceptional cases, compensation may be offered at the sole discretion of management.

By booking with NYU Skin Studio, you agree to all terms outlined above. These policies are in place to protect our team, our space, and your results. Thank you for respecting our boundaries and our practice.